Every morning, we hold team meetings to map out the day ahead and prep up our trolleys.
That’s the question I ask myself before anything goes in the trolley.
It’s important we pack properly so that everything travels well and bags don’t split.
We want to get the freshest orders out to customers, so we focus on completing and dispatching orders quickly.
It's a great feeling knowing the goods that i’ve hand picked will be arriving in record time at the customer’s door.
I started as a checkout chick, aged 14 years and 9 months. When you first start, you’re a baby. The older ones that have been there longer made me feel so welcome from the moment I walked it.
I went part-time pretty much all through my uni degree and then an opportunity came about to be a department manager. It really was a case of when one door closes, another one opens.
I spend my day with people - our customers, the drivers, my team. And not just my own team but other teams, too. You spend so much time with them, they become like your family. I have about 25 people that I manage now and that’s quite a small team.
I really enjoy taking care of them and setting targets. Everything I know and learn. I want them to know. It’s not about the buck stopping with me. I want them to feel involved and to feel like they can make a difference, too.
I love what I do. The job is everything I hoped it would be. And I’m so grateful to my managers for developing me. I’ve definitely developed a lot more from where I was, because of the managers around me. They’ve been amazing at taking what I can offer and then developing me further.